Privacy policy

Privacy Policy 

Carl Jan Cruz respect and is committed to protecting the privacy of its Customers and will keep secure and confidential all personal and sensitive information that may be provided to Carl Jan Cruz, and/or those that Carl Jan Cruz may collect from you (“Personal Data”). This Privacy Policy explains how we collect, use, disclose, and protect Personal Data in compliance with the Data Privacy Act of 2012 of the Philippines, its implementing rules and regulations, and the issuances and circulars of the National Privacy Commission of the Philippines. It is intended to assist the Customer in understanding what information we gather about you when you visit this Online Store, how we use that information, and the safeguards we have in place for the information. 

By accessing and using the website and its related services, products, and software (collectively, the “Site") and submitting your Personal Data, you expressly acknowledge that you have read, understood, and hereby agree to be bound by this Privacy Policy and accept the terms hereof without any condition or reservation. You provide consent for us to process your Personal Data as provided under applicable laws, regulations, and our policies. 

Carl Jan Cruz may reserve the right make changes and updated to the Site and the Privacy Policy as our services evolve or legal requirements change. Material changes will be communicated through posted notices in the Site and will be effective immediately. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. 

Data Collection 
We automatically collect technical data necessary for website operation and enhancement of your browsing experience. This includes basic access information such as IP address, browser type, device information, website usage statistics, such as pages visited and time spent on each page, technical cookies necessary for website functionality, and language preferences and regional settings. If you choose to merely browse our Site without making a purchase, we collect only this minimum technical information. No personal data is collected from Site visitors, unless voluntarily provided through contact forms, account creation, or online purchases. 

Data Processing 
Carl Jan Cruz may request the Customer to provide personal information in connection with his or her use of the Online Store, including one’s name, email address, billing address, shipping address, mobile and telephone number, payment information, and other similar information. 

Carl Jan Cruz does not share, sell, or trade customers’ personal information collected during any business transaction with Carl Jan Cruz. We utilize this collected personal information to facilitate our operations and provide comprehensive customer service and support. These data help us improve our Site and deliver more personalized service through examining usage patterns, storing your preferences, customizing content based on your interests, optimizing search functionality, and providing a smoother experience when you return to our Site. The personal information collected will be used for, but not limited to, the following:
To process Orders and ship purchases to the Customer’s shipping address thru a designated courier;
To send confirmation emails regarding purchases, payments, shipping details, product information, and answers to any inquiry about our products and services;
To contact the Customer to respond to inquiries, to coordinate regarding matters concerning Orders placed online, or to perform other similar Customer Service functions;
To verify and carry out financial transactions in relation to payments made online;

Data Security 
Carl Jan Cruz employs robust technical safeguards, including strict access controls, in its endeavor to keep its Customers’ personal information secure from unauthorized access, collection, use, or disclosure by third parties and affiliates, and shall retain such personal information only for as long as necessary for business or legal requirements. The Customer’s Order details will be safely and securely stored in the Carl Jan Cruz archive. Access to such information is restricted within the Carl Jan Cruz Sales Team and Marketing Team.

Data Sharing and Disclosure
While we prioritize the confidentiality of your personal data, certain situations require us to share information with specific parties. Carl Jan Cruz may share, transfer, and disclose personal information collected from Customers with third parties and affiliates in Order to accomplish the aforementioned purposes. Within our organization, data may be shared with authorized personnel who require access to perform their duties. Third parties and affiliates may also access data under strict confidentiality obligations. 

Nevertheless, external sharing of data shall be limited to necessary business and legal requirements. As such, Carl Jan Cruz may share, transfer, and disclose personal information to government agencies and regulatory bodies at their request and only when legally required courts when legally required, and third-party service providers operating under strict confidentiality agreements. Carl Jan Cruz has the right to disclose the personal information collected by it to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if there are reasonable grounds to believe that disclosure of said information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory under law, or for complying with the legal Orders, or cooperating with investigations conducted of any nature by the proper authorities. To the extent permissible by applicable law, the Customer agrees not to take any action and/or waives his or her rights to take any action against Carl Jan Cruz for the disclosure of any personal information under these circumstances.

Carl Jan Cruz may also disclose data in the event of a merger, acquisition, or business transfer where personal data is among the transferred assets, in accordance with the law. Additionally, we may share non-identifying information about our users without restriction, and use data to investigate potential breaches of our policies and pursue necessary legal actions to protect our rights, property, or safety and those of our customers and employees. 

Carl Jan Cruz reserves the right to amend the terms of its Privacy Policy at any time and without giving any reason or prior notice by posting said amendments on the Online Store or by using such other method of notification as it may determine at its discretion. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. 

Your Privacy Rights 
Under the Data Privacy Act of 2012 of the Philippines, you possess rights regarding your personal data. You have the right to be informed about how your data is collected and used, to access your Personal Data, and to obtain copies of any data we hold about you. You maintain control through your right to object to processing, request erasure or blocking of your data, and correct any inaccuracies in your information. You have the right to withdraw previously given permission and limit data processing.